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Privacy Policy & Disclaimer

Privacy Policy

The entities contained in Schedule 1 (together Wel.Co, Welsh Group, we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information, including when you use our website at

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

What is your personal information and sensitive information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and sometimes sensitive information (defined below). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

When used in this privacy policy, the term “sensitive information” has the meaning given to it in the Privacy Act. This may include information about your racial or ethnic origin, political opinions, political associations, memberships of any professional or trade associations, membership of trade unions, criminal records or health information.

What personal information do we collect and hold?

We may collect the following types of personal information, depending on your interaction with us:

  • Name, date of birth and other identification details (including, where relevant, your passport details);
  • contact details include mailing or street address, email address, telephone number;
  • details of your employment;
  • financial information about you, such as your income details and bank account;
  • any additional information that you chose to provide to us directly through our website or through our surveys;
  • details of your interests in our properties, your purchase of properties from us, the services that you acquire from us, together with any additional information necessary to complete the purchase transactions and to respond to your enquiries;
  • any additional information relating to you that you provide to us through use of our websites or online presence, or through our representatives or during your visits to our land sales offices or display homes;

We may collect some sensitive information about you such as any pre-existing medical conditions, but such information will only be collected where you choose to provide it to us through the website portals.

We are required, in certain circumstances such as where you wish to purchase a property, to collect your name, address, date of birth and other verification information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or the Foreign Acquisitions and Takeovers Act 1975 (Cth) to verify your identity and your residential status.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous or aggregated information using web tracking technologies about how users use our website.

How do we collect your personal information?

We collect your personal information generally directly from you unless it is unreasonable or impracticable to do so (for example, where you engage one of our agents). When collecting personal information from you, we may collect in ways including:

  • in person (for example, if you attend our premises and provide this information to one of our sales team);
  • through the Site (for example, if you sign up for our newsletter, make an enquiry or sign up to a purchase online);
  • through our social media pages;
  • over the telephone;
  • through written correspondence (such as letters, faxes and emails);
  • on hard copy forms (for example, sale of land contracts); and
  • from third parties, including real estate agents that we have engaged to sell properties on our behalf.

To the extent permitted by, law, we may also collect personal information from third parties including from third party companies such as credit reporting agencies, law enforcement agencies and other government entities. Otherwise we do not generally collect personal information from third parties, except that we may collect limited personal information about a person from users of our website portals (for example, where you are listed as an emergency contact of a residence in one of our properties).

Cookies and other tracking technologies

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or login to website portals. Cookies also enable us to keep track of web pages and our properties, opportunities and services that you view so that, if you consent, we can send you news and updates relating to your interests. We also use cookies to measure and analyse traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. Please note that some services or features of our website will not function so well if cookies are disabled.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

We and our advertising partners also use advertising cookies and other web-tracking technologies, such as pixel tags and web beacons to collect information about browsing habits, analyse trends, administer our websites, track users web movements, gather broad demographic information and other marketing purposes. These are also used to make advertising more relevant to you and your interests.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

  • we may not be able to provide the requested website portals to you, either to the same standard or at all, or some features may not function properly;
  • we may not be able to provide you with information about our properties, opportunities and services that you may want, including information about new developments, sales or special promotions;
  • we may not be able to complete a sale transaction with you; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

You are never required to provide us with sensitive information to be able to use our website portals.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

  • to operate loyalty and referral programs;
  • to promote ourselves and our products and services (including new properties that you may be interested in), including through direct marketing, events, competitions and social media;
  • to procure products and services for our business;
  • to protect the security of our offices, staff, customers and merchandise (including fraud and loss prevention);
  • to answer queries and resolve complaints;to provide the website portals and facilitate interaction between users of our websites and website portals, products and services to you and to send communications requested by you;
  • to answer enquiries, provide customer services, and provide information or advice about our properties, opportunities and services;
  • to complete property transactions with you, including to conduct background checks where necessary (for example if required in relation to a proposed purchase);
  • to assess the performance of the website and to improve the operation of the website;
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
  • for the administrative, marketing (including direct marketing and advertising), planning, product or service development, quality control and research purposes of Welsh Group, its related bodies corporate, contractors or service providers;
  • to provide your updated personal information to our related bodies corporate, contractors or service providers;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint made by you;
  • to generate statistics and derive insights from our data; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. We will never share or sell your sensitive information.

We utilise the services of third parties for marketing purposes, including online platforms and social media platforms, and we will disclose personal information about you to the third party service provider for our marketing purposes. While these third parties generally only use the personal information for our marketing purposes, some may retain certain personal information about you for their own purposes.

Where we collect personal information from a user of our website that relates to someone who is not the user, we will only use that personal information for the purpose for which it was collected (for example, to contact them in the event of an emergency). You must only submit the personal information of another person if that person has read and understood this privacy policy, and agrees to you providing that person’s personal information to us.

To whom may we disclose your information?

We may disclose your personal information to:

  • our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you or completing a property transaction with you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, data entry service providers, electronic network administrators, and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes, including but not limited to:
  • our solicitors and other professional advisors in the processing of sale of land contracts
  • financial institutions for payment processing
  • referees whose details are provided to us by job applicants
  • prospective purchasers in the event of a proposed or actual sale of our business
  • our contracted service providers, including:

– sales and marketing agencies
– information technology and data storage providers
– venues and event organisers
– research and statistical analysis providers
– call centres
– hard copy and electronic mail houses
– regulatory or government bodies to comply with laws
– external business advisers (such as recruitment advisors, accountants, auditors and lawyers)
– builders

  • any organisation for any authorised purpose with your express consent or where required by law.

In each case, we may disclose personal information to the third party and the third party may in turn provide us with personal information collected from you in the course of providing the relevant products or services.

Our website portal may include functionality that permits you to post information (such as bulletin boards). Such information will be disclosed to other users of the website portal.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).

Direct marketing materials

We (or our service providers and advertising partners) may send you direct marketing communications and information about our properties, opportunities and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, targeted advertisements, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications.

Please note that we also carry out digital advertising campaign from time to time that do not rely on your personal information. Your opt-out will not have effect on such advertising campaigns.

We do not use your sensitive information for the purposes of direct marketing.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

If you are not satisfied with the way your privacy-related complaint is handled by us, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). Details of how to lodge a complaint with the OAIC may be found at or by calling 1300 363 992.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. Our IT systems that hosts our data (which may include your personal information) may also reside outside Australia.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

  • our related bodies corporate, located in the United States of America; and
  • our data hosting and other IT service providers, located in the United States of America.


We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

Our security measures include:

  • role based access control to our ICT systems;
  • locked cabinets for storage of physical records containing personal information;
  • regular security vulnerability and penetration reviews and tests;
  • approach level of security training for technology staff and the broader business;
  • identity and access management processes and controls to key systems and information; and
  • external penetration testing of all systems holding sensitive data.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

Please contact our Privacy Officer at:

Privacy Officer
Post:         Level 8, 30 Convention Centre Place, South Wharf, VIC, 3006, Australia
Tel:           +61 (3) 8595 8300

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.

This privacy policy was last updated on 1 July 2020.

  • Entities

This Policy is used by the following entities and any of their related body corporates and subsidiaries:

Avenger Group Pty Ltd, Rompin Group Pty Ltd, Tulloh Group Pty Ltd, 1351MCR SPV Pty Ltd, ACTC SPV 4 Pty Ltd, Armstrong Creek Town Centre Pty Ltd, Welsh Group Pty Ltd, Landopo Pty Ltd, Welsh Charters Pty Ltd, Welsh CHMP Pty Ltd, Welsh Developments ACTC Pty Ltd, Welsh Developments ACTC SPV 1 Pty Ltd, Welsh Developments ACTC SPV2 Pty Ltd, Welsh Developments ACTC SPV 3 Pty Ltd, Welsh Developments Armstrong Creek No.2 Pty Ltd, Welsh Developments Armstrong Creek Pty Ltd, Welsh Developments Boundary Rd Pty Ltd, Welsh Developments Pty Ltd, Welsh Group Asset Register Pty Ltd, Welsh Group Holdings Pty Ltd, WelCo IP Pty Ltd, A.P. WelCo Management Consulting Pty Ltd, A.P. WelCo Holdings Pty Ltd, WelCo Group Pty Ltd, WelCo Asset Holding Pty Ltd, WelCo Developments Pty Ltd, WelCo Operations Pty Ltd, Key West Group Pty Ltd, Key West T65 Pty Ltd, Key West T68 Pty Ltd


Website Disclaimer

Welcome to (Site).

This website (“Website”) is owned and operated by WelCo IP Pty Ltd (together Wel.Co, Welsh Group, we, our, us). Your use of this Website and any material or information in it (“Content”) is subject to the terms on this page, the Website Terms and Conditions, and Wel.Co’ Privacy Policy, as amended by Wel.Co from time to time (together, “Terms”).

By using or accessing any part of the Website or the Content, you agree to be bound by the Terms in effect at that time, and it is your responsibility regularly to check for any updates to these Terms. The Website and the Content are also subject to change at any time without notice.

While we have endeavoured to ensure that the Content, including information in relation to apartments, such as dimensions, sizes, inclusions, facilities, specifications, amenities, infrastructure, the configuration of these, drawings, plans and images other information contained in this Website is correct, it is based on a range of variable factors including information provided by external architects and consultants. This information may change depending on a number of factors, including but not limited to, council building approvals and planning consents, market conditions, finance and government and municipal requirements. As a result, the Content is subject to change without notice and we recommend that you confirm the individual lot information in the relevant contract of sale.

Wel.Co also does not provide you with legal, financial or other advice by means of the Website or the Content. We recommend that you (a) independently confirm that the apartment or land parcel you wish to purchase meets all your needs and expectations; (b) familiarise yourself independently with the purchase process, and the associated legalities; and (c) seek appropriate and independent legal and financial advice.


Terms and Conditions

  1. Introduction

The use of the Site, is subject to the following Terms & Conditions and any additional terms and conditions, policies (including our Privacy Policy) and notices made available by us on the Site from time to time (together, Terms of Use). In the Terms of Use, “you” means the person accessing or using the Site.

  1. Using the Wel.Co Site

2.1       By logging onto the Site, you irrevocably submit to and are bound by these Terms of Use.

2.2       We reserve the right to modify or terminate the Site or your access to the Site for any reason, without notice, at any time and without any liability to you.

2.3       If you do not agree to these Terms of Use, you must immediately exit and not use or access the Site.

2.4       You acknowledge and agree that Wel.Co provides you with access to the Site in consideration for and in reliance upon your agreement to be bound by these Terms of Use.

2.5       You agree that we may include any advertising and promotions on Site at our sole discretion. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you.

2.6 Your Conduct

While using the Site, you will not:

2.6.1    upload any viruses or other malicious code;

2.6.2    use or access the Site if you are unable to form legally binding contracts or are under the age of 18;

2.6.3    post, distribute, upload, publish or disseminate any illegal, discriminatory, threatening, defamatory or offensive content;

2.6.4    post spam, unsolicited or bulk electronic communications, chain letters or pyramid schemes;

2.6.5    harvest or otherwise collect information about other users, including email addresses, without their consent;

2.6.6    breach any provision of the Terms of Use. All or some of the Terms of Use may change from time to time and it is your responsibility to remain familiar with the most current versions;

2.6.7    solicit other users’ login information or attempt to access an account belonging to someone else;

2.6.8    use the Site in any manner which might damage, disable, overburden, or impair the Site or interfere with any user’s use and enjoyment of the Site, such as a denial of service attack;

2.6.9    defame, bully abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of our staff or other users;

2.6.10 fail to comply with all applicable laws, rules and regulations during your use of the Site, including without limitation, laws related to copyright;

2.6.11 facilitate or encourage any violations of these Terms of Use; or

2.6.12  infringe any third party’s rights including intellectual property rights.

2.7 Content

2.7.1    The Site and the information, content, illustration, images, statements, figures, calculations and representations including any blog posts or podcasts contained within it are for presentation purposes only and are subject to change without notice as a result of a range of variable factors, including changes in governmental policy or global economic climate. We recommend that you confirm the most current information at the time and consult an independent advisor when necessary.

2.7.2    Whilst the Site has been prepared with all reasonable care and thought, no warranty is given as to the accuracy, currency or completeness of the information contained within it and it is not intended to be relied upon in any way. Wel.Co, its related companies and their consultants and agents accept no responsibility for any of the information contained in this Site or for any action or omission taken in reliance upon it by any party including any user, client or potential client.

2.8 Commissions

If you have been introduced to the Site or the services offered by Wel.Co by a third party, that third party may have received a commission for the introduction.

2.9 Interruptions

Wel.Co makes no, and expressly disclaims any, representation or warranty that the Site will be available or secure for use by you at all times or at any particular time.

We are not responsible in circumstances where the Site or any part of it is unavailable at any time due to a power outage or server outage. We have no control over, and no responsibility for, the functioning network you use to access the Site.

2.10 Suspension

Without limiting our other remedies, we may limit, suspend or prohibit access to the Site or any part of it, delay or remove content, and take technical and legal steps to keep you off the Site for any reason.

  1. Liability

3.1 Our liability

3.1.1    To the fullest extent permitted by any applicable law, Wel.Co excludes all implied representations, warranties, terms and conditions of any kind whatsoever (whether implied by common law, statute or otherwise) and the application or availability of any statutory rights (including any implied representations, warranties, terms or conditions or any statutory guarantees that any goods or services supplied under these Terms of Use are of satisfactory quality or fit for their purpose) in connection with the Site.

3.1.2    To the fullest extent permitted by any applicable law, Wel.Co will not be liable to you (whether under these Terms of Use or otherwise) for any indirect or consequential loss, loss of profit, data loss, damage to reputation, additional borrowing loss, effects of any insolvency, damage to reputation, claims or allegations by a third party that any material breaches that third party’s rights (including intellectual property rights) you may suffer or incur in connection with the Site. You release and forever discharge Wel.Co from any such liability.

3.1.3    To the extent Wel.Co is able to limit the remedies available under these Terms of Use, Wel.Co expressly limits is liability for breach of a non-excludable statutory guarantee to the following remedies (at its election):

(a) the supply of services again; or

(b) payment of the cost of having the services supplied again.


3.1.4    You agree that in the event you incur any damages, losses or injuries that arise from or are connected with our acts or omissions, damages are an adequate remedy and you irrevocably waive any right to seek interim, interlocutory or final injunctive relief or specific performance of these Terms of Use and you will have no right to restrain the development, distribution, advertising, exhibition or exploitation of any website, property, product, service or other content owned or controlled by us including the Site.

3.2 Risk

3.2.1    Except as expressly set out in these Terms of Use, you use and access the Site at your own risk.

3.2.2    You are responsible for ensuring that your activities on the Site are lawful (including by ensuring you have obtained all necessary consents, permits and authorisations).

  1. Intellectual Property

Nothing in these Terms of Use transfers any intellectual property rights incorporated in the Site to you.

  1. Privacy

5.1       When you register an account, submit an enquiry to us or otherwise engage with us, you will be required to provide us with various pieces of personal information. We will collect, store, use and disclose your personal information in accordance with our Privacy Policy, which can be found at []


5.2       At the time of collecting your personal information, we will take reasonable steps to bring our privacy collection statement to your attention.

5.3       If you would like to request a physical copy of our collection statement or Privacy Policy (or both) please contact us on:


Privacy Officer
Post:  Level 23, Tower 5, 727 Collins Street, Melbourne VIC 3008, Australia
Tel:      +61 (3) 8595 8300


5.4       You warrant to Wel.Co that any personal information you provide to Wel.Co about a natural person has been collected with that person’s consent for it to be provided to us to be used in a manner contemplated by these Terms of Use including our Privacy Policy.

  1. Miscellaneous

6.1 Amendments

We reserve the right to modify or replace any part or all of the Terms of Use and you agree that we may notify you of an such changes by emailing you or posting them on the Site and that your use of the Site subsequent to posting such changes shall constitute your acceptance of those changes. Any amendments to the Terms of Use take effect from the date stated or, where no date is stated, from the beginning of the next day after they become available. It is your responsibility to stay up to date with the current Terms of Use.

6.2 Severance

If any provisions of these Terms of Use are found to be invalid or unenforceable, then that provision will be read down or severed and that invalidity or unenforceability does not affect the validity or enforceability of the other terms and conditions.

6.3 Waiver and Exercise of Rights

6.3.1    A single or partial exercise or waiver of a right relating to these Terms of Use does not prevent any other exercise of that right or the exercise of any other right.

6.3.2    No party will be liable for any loss or expenses incurred by another party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.

6.4  No Relationship

We do not have a trust relationship with you, and we do not owe you any fiduciary duty. No party to these Terms of Use has the power to obligate or bind any other party. Nothing in these Terms of Use will be construed or deemed to constitute a partnership, joint venture or employee, employer or representative relationship between any of the parties.

6.5 Indemnities

6.5.1    Each indemnity in these Terms of Use is a continuing obligation, separate and independent from the other obligations of the parties and survives termination of these Terms of Use.

6.5.2    It is not necessary for a party to incur expense or make payment before enforcing a right of indemnity conferred by these Terms of Use.

6.6 No Merger

The warranties, undertakings, agreements and continuing obligations in these Terms of Use do not merge on completion.

6.7 Rule of Construction

In the interpretation of these Terms of Use, no rule of construction applies to the disadvantage of the party preparing the document on the basis that it put forward these Terms of Use or any part of it.

6.8 Links to Third Party Sites

The Site may contain links to other web sites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by use of the Linked Site or any association with its operators.

6.9 Jurisdiction

These Terms of Use are governed by the law in force in Victoria, Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

We make no representation that the Site is accessible, appropriate or legally permissible for use in locations outside of Victoria, Australia and accessing and using the Site is prohibited from jurisdictions where doing so would be illegal.